If you’ve ever felt royally ripped off by a big company chances are Bob Sullivan has some useful advice. Gotcha Capitalism chronicles the ways that big corporations from hotel chains and airlines to supermarkets and cell phone providers use hidden charges and fees in order to advertise lower prices than can realistically be offered. Sullivan, author of msnbc.com’s Red Tape Chronicles, provides clear and specific advice about what types of additional charges to watch out for as well as when and how to complain in order to maximize your chances of having extra charges waived or refunded.
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